General Introduction
Welcome to wlivax.xyz! We are committed to providing high-quality products and the best customer service. This warranty policy applies to all products purchased from wlivax.xyz and provides detailed information on the warranty benefits customers receive when purchasing from us.

1. Warranty Period
All products at wlivax.xyz come with a warranty for a certain period starting from the date of purchase. The warranty period may vary depending on the type of product but typically ranges from 6 months to 2 years.

  • Electronics: 12 months
  • Home appliances: 24 months
  • Accessories: 6 months

During the warranty period, customers will receive free repair services if the product has a manufacturer defect.

2. Warranty Conditions
To be eligible for warranty service, the product must meet the following conditions:

  • The product must be purchased directly from wlivax.xyz or its authorized distributors.
  • Customers must provide a valid purchase receipt or proof of purchase.
  • The product must not be damaged due to external factors like accidents, misuse, or unauthorized repairs.
  • The product must be intact, with no signs of alteration or unauthorized modification.

3. Exclusions from Warranty
While we strive to support our customers, there are certain circumstances under which we cannot provide warranty service:

  • Accidental damage: If the product is cracked, dropped, or damaged due to physical impacts.
  • Misuse: If the product is used for purposes other than its intended use.
  • Third-party repairs or modifications: Any repairs or alterations not performed by wlivax.xyz will void the warranty.
  • Expired warranty: If the warranty period has expired, we cannot provide free warranty service.

4. Warranty Claim Process
To request warranty service for your product, please follow these steps:

  • Step 1: Contact us via email or phone to report the issue with your product.
  • Step 2: Provide product details, including the product code, purchase receipt, and a description of the issue.
  • Step 3: We will review your claim and guide you on how to return the product if necessary.
  • Step 4: After receiving the product, we will inspect it and determine the warranty eligibility.
  • Step 5: If the product qualifies for warranty service, we will proceed with free repair or replacement. If the product is not eligible for warranty, we will notify you and discuss alternative options.

5. Product Return Policy
If the product is defective and cannot be repaired, we will replace it or refund the customer. In the case of a refund, the amount refunded will be equal to the product’s value, minus any applicable shipping fees.

6. Post-Warranty Repair Services
After the warranty period has ended, if your product encounters issues, we also provide repair services at reasonable rates. The repair time and cost will be agreed upon with the customer in advance.

7. Replacement Products
When a product is replaced during the warranty process, the replacement product will be of equal or better condition than the original product. We will notify the customer in advance if there are any changes to the replacement product.

8. Customer Rights
Customers are entitled to request warranty service without incurring any additional costs during the warranty period. We commit to processing warranty claims quickly and efficiently and will support customers in all situations.

9. Special Warranty Terms
In some special cases, we may offer extended warranty terms or warranty services upon request for high-value products or specific requirements. These terms will be provided in detail at the time of purchase.

10. Contact Us
If you have any questions about our warranty policy or need assistance with a warranty claim, please contact us at:

We are always ready to assist you!