Thank you for shopping at wlivax.xyz. We are committed to providing our customers with the best products, and we hope you are satisfied with your purchases. However, if you are not satisfied with your order, we offer a simple and easy-to-understand return policy.

1. Return Conditions

We accept return requests within 30 days from the date you received the product. To be eligible for a return, the product must meet the following conditions:

  • The product must be unused, undamaged, and in its original condition.
  • The product must have all original packaging, tags, and any included accessories.
  • A receipt or proof of purchase must be provided when returning the product.

2. Non-Returnable Items

Certain products are non-returnable due to their nature, including:

  • Products that have been used or unsealed (unless defective).
  • Discounted or clearance items.
  • Specially ordered items tailored to customer requests.
  • Perishable or expired goods (such as food, cosmetics, and pharmaceuticals).

3. How to Return an Item

To request a return, please follow these steps:

  1. Step 1: Contact us via email or our customer support system on wlivax.xyz to notify us of your return request.
  2. Step 2: Provide information about the product (order number, product name, reason for return) so we can process your request.
  3. Step 3: Once approved, you will receive instructions on how to return the product. Return shipping costs are your responsibility, unless the product is defective or not as described.

4. Return Shipping Costs

Return shipping fees are determined by the following factors:

  • Shipping cost: You will be responsible for return shipping costs unless the product is defective or not as described.
  • Processing fee: In some cases, a processing fee may apply to your return. This fee will be communicated to you when your return is processed.

5. Refund Process

Once we receive and inspect the returned product, we will issue a refund to the original payment method. Refund processing may take 7 to 14 business days, depending on the bank or payment service you used.

  • Refund method: If you paid by credit card, the refund will be issued to your credit card. If you paid via e-wallet or other online payment methods, the refund will be issued via the same method.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately to request a return or exchange. In such cases, we will cover the return shipping costs and send you the correct product.

7. Exchange Policy

If you would like to exchange an item for reasons such as size or color mismatch, we also support exchanges within 30 days from the date you received the product, as long as the product is unused and in its original condition.

You will be responsible for the shipping costs for exchanges.

8. Contact Us

If you have any questions regarding our return policy, please contact us via the following methods: